2007-09-26 CC Packet - Laserfiche WebLink

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DRAFT contract(s) and current Subscriber rates and charges shall be available for public inspection during the hours 01'9:00 a.m. to 5:00 p.m., Monday through Friday. 5.7 Service Credit. 5.7.1 In the event a Subscriber establishes or terminates service and receives less than a full month's service, Grantee shall prorate the monthly rate on the basis of the number of days in the period for which service was rendered to the number of days in the billing cycle. 5.7.2 Jf. l'or any reason, Service is interrupted far a total period of more than twenty- l'our (24) hours in any thirty (30) day period, Subscribers shall, upon request, be crcdited pro rata l'or such interruption. 5.8 Refunds or Credits. 5.8.1. Any refund checks shall be isslled promplly, but not later Iban either: 5.8.1.1. the Subscriber's next billing cycle following resolution of the request or thirty (30) days, whichever is earlier; or 5.8.1.2 the return of the equipment supplied by the Grantee if Service is term inated. 5.8.2 Any credits for Service shall be issued no later than the Subscriber's next billing cycle following the determination that a credit is warranted. 5.9 Late Fees. Fees for the late payment of bills shall not be assessed until aileI' the Service has been Ii.dly provided. Late fee amounts on liIe with the Commission shall not be adjusted by the Grantee without the Commission's prior approval. 5.\0 Notice to Subscribers. 5.10.\ The Grantee shall provide each Subscriber at the time Cable Service is installed. and at least every twelve (12) months thereatler. the following materials: 5.\0.1.1 instructions on how to use [he Cable Service; 5.10.1.2 billing and complaint procedures, and written instructions for plaeing a service call, filing a complaint or requesting an 31 ~~