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2007-09-26 CC Packet
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2007-09-26 CC Packet
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9/24/2007 11:18:59 AM
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<br />DRAFT <br /> <br />contract(s) and current Subscriber rates and charges shall be available for public <br />inspection during the hours 01'9:00 a.m. to 5:00 p.m., Monday through Friday. <br /> <br />5.7 Service Credit. <br /> <br />5.7.1 In the event a Subscriber establishes or terminates service and receives less than a <br />full month's service, Grantee shall prorate the monthly rate on the basis of the <br />number of days in the period for which service was rendered to the number of <br />days in the billing cycle. <br /> <br />5.7.2 Jf. l'or any reason, Service is interrupted far a total period of more than twenty- <br />l'our (24) hours in any thirty (30) day period, Subscribers shall, upon request, be <br />crcdited pro rata l'or such interruption. <br /> <br />5.8 Refunds or Credits. <br /> <br />5.8.1. Any refund checks shall be isslled promplly, but not later Iban either: <br /> <br />5.8.1.1. <br /> <br />the Subscriber's next billing cycle following resolution of the request <br />or thirty (30) days, whichever is earlier; or <br /> <br />5.8.1.2 <br /> <br />the return of the equipment supplied by the Grantee if Service is <br />term inated. <br /> <br />5.8.2 Any credits for Service shall be issued no later than the Subscriber's next billing <br />cycle following the determination that a credit is warranted. <br /> <br />5.9 Late Fees. <br /> <br />Fees for the late payment of bills shall not be assessed until aileI' the Service has been <br />Ii.dly provided. Late fee amounts on liIe with the Commission shall not be adjusted by <br />the Grantee without the Commission's prior approval. <br /> <br />5.\0 Notice to Subscribers. <br /> <br />5.10.\ The Grantee shall provide each Subscriber at the time Cable Service is installed. <br />and at least every twelve (12) months thereatler. the following materials: <br /> <br />5.\0.1.1 <br /> <br />instructions on how to use [he Cable Service; <br /> <br />5.10.1.2 <br /> <br />billing and complaint procedures, and written instructions for <br />plaeing a service call, filing a complaint or requesting an <br /> <br />31 <br /> <br />~~ <br />
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