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<br />DRAFT <br /> <br />adjustment (including when a Subscriber is entitled to refunds jDr <br />outages and how to obtain them); <br /> <br />5.10.1.3 <br /> <br />a schedule of rates and charges, channel positions and a description <br />of products and services ol1ered; <br /> <br />5.10.1.4 <br /> <br />prices and options tDr programming services and conditions of <br />subscription to programming and other services; and <br /> <br />5.1 0.1.5 <br /> <br />a description of the Grantee's installation and s~rvice maintenance <br />polieies, Subscriber privacy rights, high-speed Internet policies and <br />privacy rights (only at installation of such scrvice), delinquent <br />Subscriher disconnect and reconnect procedures and any other of <br />its policies applicable to Sllbscribers. <br /> <br />5.10.2 Copies of matcrials specified in the preceding subseetion shall be provided to the <br />City and the Commission upon requesl. <br /> <br />5.10.3 All Grantee promotional materials, announcements and advertising of Cable <br />Service to Subscribers and the general public, where price inlDrmation is listed in <br />any manner, shall be clear, concise, accurate and understandable. <br /> <br />5.11. Exclusive Contracts and Anlicomlletitive Acts Prohibited. <br /> <br />5.11.1 The Grantee may not require a residential Subscriber to enter into an exclusive <br />contract as a condition of providing or continuing Cable Service. <br /> <br />5.11.2 The Grantee shall not engage in acts prohibited by federal or State law that have <br />the purpose or effect of limiting competition for the provision of Cable Service in <br />the City. <br /> <br />5.12. Office Ayailabilitv and DrOll Boxes. <br /> <br />5.12.1 The Grantee shall install, maintain and operate, throughout the term of this <br />Franchise. a single drop box in the City. In the event the Grantee is providing <br />Cable Service in other Commission member cities, the Grantee may install, <br />maintain and operate, throughout the term of this Franchise, a single drop box in <br />the North Metro Franchise Area, at a location agreed upon by the Commission <br />and the Grantee. Additional drop boxes may be installed at other locations. The <br />purpose orthe drop box(es) shall be to receive Subscriber payments. Drop boxes <br />shall he emptied at least once a day, Monday through Friday, with the exception <br />of legal holidays, and payments shall be posted to Subscribers' accounts within <br />forty-eight (48) hours of pick-up. Subscrihers shall not he charged a late lee or <br /> <br />32 <br /> <br />~1 <br />