2002-10-23 CC Packet - Laserfiche WebLink

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4.7 Drop Testiul! and Replacement. The Grantee shall replace, at no separate charge to an individual Subscriber, all Drops and/or associated passive equipment incapable of passing the full 860 MHz System capacity at the time a Subscriber upgrades service to a level which requires a signal above the 550 MHz spectrum. 4.8 FCC Reports. Unless otherwise required by the terms of this Franchise, the results of any tests required to be filed by Grantee with the FCC or in the Grantee's public file shall upon request of the City or the Commission also be filed with the City or the Commission, as applicable, within ten (10) days of the request. 4.9 Lockout Capabilitv. Upon the request of a Subscriber, the Grantee shall make lockout capability available at no additional charge, other than a charge for a Converter. 4.10 Tvpes of Service. Any change in programs or services offered shall comply with all lawful conditions and procedures contained in this Franchise and in applicable law or regulations. 4.11 Uses of Svstem. The Grantee shall, upon request of the Commission, advise the Commission of all active uses of the System, for both entertainment and other purposes, and the Commission shall have the right to conduct unannounced audits of such usage. 4.12 Additional Capacity. The Grantee shall notify the City and the Commission in writing, in advance of the installation of any fiber optic capacity not contemplated by the initial design or System Upgrade, so that additional fibers may be installed on an Actual Cost basis for govemment and institutional use. If the City wishes to request additional fiber, it may notify the Grantee within fifteen (15) days of receipt of the Grantee's notification. SECTION 5. SERVICE PROVISIONS 5.1 Customer Service Standards. The Grantee shall at all times comply with FCC customer service standards. In addition, the Grantee shall at all times satisfy all additional or stricter customer service 26