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<br />. <br />. <br /> <br />David G. Seykora <br />Vice President - Law & Public Polley <br /> <br /> <br />AT&T <br /> <br />Telephone: <br />Facsimile: <br /> <br />651-493.5280 <br />651-493-5266 <br /> <br />10 River Park Plaza <br />St. Paul, MN 55107 <br /> <br />May 3, 2002 <br /> <br />Thomas D. Creighton, Esq. <br />Creighton, Bradley & Guzzetta <br />5402 Parkdale <br />Suite 102 <br />Minneapolis, MN 55416 <br /> <br />Ramsey/Washington Counties Suburban Cable <br />Suburban Communities Commission, <br />Telecommunications Commission, North Metro <br />Commission, Coon Rapids, and Columbia Heights <br /> <br />Dear Mr. Creighton: <br /> <br />Re: <br /> <br />Commission, North <br />Burnsville/Eagan <br />Telecommunications <br /> <br />Your above referenced clients (the "LFAs"), beginning with the <br />Ramsey/Washington Counties Suburban Cable Commission on April 5, 20021, have, <br />though various communications ("LFA Communications") informed us of concerns <br />regarding the arbitration provisions ("Arbitration Provisions") included in our revised <br />customer service agreement policies ("CSA") and have requested alterations. The LFAs <br />also requested that we respond within thirtY (30) days, and in one of the commission <br />meetings, you stated that the response would provide the Company with an'opportunity <br />to articulate its views regarding the validity of the 'Arbitration Provisions. In subsequent <br />conversations you have indicated a willingness to meet with us, either on behalf of, or in <br />conjunction with the LFAs, in order that we can discuss these issues and any continuing <br />concerns after you have reviewed this response. In the course of their recent meetings, <br />various commissioners also have urged us to seriously consider their concerns and <br />engage in such meaningful dialogue.. We would very much appreciate that opportunity. <br /> <br />Though we take the LFA concerns seriously, and will engage in meaningful <br />discussions, we would like, at the outset, to underscore a few important considerations: <br /> <br />1. Arbitration benefits consumers (and AT&T Broadband) by providing for <br />the speedy, informal and affordable resolution of disputes. <br /> <br />2. The rights of the LFA are not reduced by the Arbitration Provisions. <br /> <br />3. The rights of a customer vis a vis the LFA are not reduced by the <br /> <br />I The Ramsey/Washington Counties letter was sent on April 5, 2002 and was followed by <br />communications from the North Suburban Communications Commission on April 15, the <br />Burnsville/Eagan Teiecommunications Commission on April1?, the North Metro <br />Telecommunications Commission ana Coon Rapids on April 18 and Columbia Heights on April 24 <br /> <br />@ Recycled l?aper <br /> <br />P.36 <br />