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<br />. Shakopee ChevrOlet 9199 to 8/0 I <br />Service.Manager <br />ControI1ed and was responsible for all aspects of dealership service departInent <br />Managed 14 tecbniciansand 3 lot personnel <br />Resolved all customer issues <br />Liaison between GM reps and corporation <br />Responsible for billing, collections and processing warranties <br /> <br />Kuep ChevroletlBuick <br />Service/Parts Manager If98 to 9/99 <br />Responsible for quality control ofdea1ership functions <br />Responsible for resource management and direction of workflow to 10 technicians <br />Managed inventory forecasting process <br />Responsible for all billing collections and processing of warranties <br />Regularly updated all software <br />ASE certified <br /> <br />Carver Co. IDe <br />Manager <br />Responsible for increasing number of customer accounts <br />Increased store profits over 20"/0 the first year <br />Responsible for staffing and all personnel issues <br />Worked with numerous reps on stocking product lines <br />Maintained inventory control <br /> <br />6/96 to If98 <br /> <br />City of Farmington <br />Police Officer 6/91 to 5/96 <br />All duties of becoming of a public servant as directed by chief, mayor and council <br /> <br />Education: <br />Inver Hills Community College, Inver Grove Heights, MN <br />Dakota County V 0- Tech.. Rosemount, MN <br />Peace officer skills training <br />Paramedic first responder <br />Valid Class A licensewl endorsements <br />Proficient in windows and sales software <br /> <br />Seminars:. Attended numerous.seminllrs on customer psychologyanlhales strategy <br />Several classes attended on issue resolve and customer satisfaction <br />Ongoing sales training with nationally recognized trainers <br />