2008 10-21 CCP - Laserfiche WebLink

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1. Any account the City offers or maintains primarily for personal, family or household purposes, that involves multiple payments or transactions; and 2. Any other account the City offers or maintains for which there is a reasonably foreseeable risk to customers or to the safety and soundness of the Utility from Identity Theft. "Identifying information" is defined under the Rule as "any name or number that may be used, alone or in conjunction with any other information, to identify a specific person, including: name, address, telephone number, social security number, date of birth, government issued driver's license or identification number, alien registration number, government passport number, employer or taxpayer identification number, unique electronic identification number, computer's Internet Protocol address, or routing code. III. IDENTIFICATION OF RED FLAGS. In order to identify relevant Red Flags, the City considers the types of accounts that it offers and maintains, the methods it provides to open its accounts, the methods it provides to access its accounts, and its previous experiences with Identity Theft. The City identifies the following red flags, in each of the listed categories: A. Suspicious Documents. Red Flags 1. Identification document or card that appears to be forged, altered or inauthentic; 2. identification document or card on which a person's photograph or physical description is not consistent with the person presenting the document; and 3. Other document with information that is not consistent with existing customer information (such as if a person's signature on a check appears forged). S. Suspicious Personal Identifying Information Red Flags 1. Identifying information presented that is inconsistent with other information the customer provides (example: inconsistent birth dates); 2. Identifying information presented that is consistent with fraudulent activity (such as an invalid phone number or fictitious billing address); 3. An address or phone number presented that is the same as that of another person; and 4. A person's identifying information is not consistent with the information that is on file for the customer. 5.