Laserfiche WebLink
C. Suspicious. Account Activity or Unusual Use of Account <br />Red Flans <br />1. Change of address for an account followed by a request to change the account <br />holder's name; <br />2. Payments stop on an otherwise consistently up-to-date account; <br />3. Account used in a way that is not consistent with prior use (example: very high <br />activity); <br />4. Mail sent to the account holder is repeatedly returned as undeliverable; <br />5. Notice to the City that a customer is not receiving mail sent by the City; <br />6. Notice to the City that an account has unauthorized activity; <br />7. Breach in the City's computer system security; and <br />8. Unauthorized access to or use of customer account. information. <br />D. Alerts from. Others <br />Red Flaq <br />1. Notice to the City from a customer, identity theft victim, law enforcement or other <br />person that it has opened or is maintaining a fraudulent account for a person <br />engaged in Identity Theft. <br />IV. DETECTING RED FLAGS. <br />A. New Accounts. <br />In order to detect any of the. Red Flags identified above associated with the opening of a <br />new account, City personnel will take the following steps to obtain and verify the <br />identity of the person opening the account: <br />Detect <br />1. Require certain identifying information such as name, residential or business <br />address, principal place of business for an entity, or other identification; and <br />2. Review documentation showing the existence of a business entity. <br />B. Existing Accounts <br />In order to detect any of the Red Flags identified above for an existing account, City <br />personnel will take the following steps to monitor transactions with an account: <br />6 <br />