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Detect. <br />1, Verify the validity of requests to change billing addresses; and <br />2. Verify changes in banking information given for billing and payment purposes. <br />V. PREVENTING AND MITIGATING IDENTITY THEFT <br />In the event City personnel detect any identified Red Flags, such personnel shall take <br />one or more of the following steps, depending on the degree of risk posed by the Red <br />Flag: <br />Prevent and Mitigate <br />1. Continue to monitor an account for evidence of Identity Theft; <br />2. Contact the customer; <br />3. Not open a new account; <br />4. Close an existing account; <br />5. Reopen an account with a new number; <br />6. Notify the Program Administrator for determination of the appropriate step(s) to <br />take; <br />7. Notify law enforcement; or <br />8. Determine that no response is warranted under the particular circumstances. <br />Protect customer identifying information <br />In order to further prevent the likelihood of identity theft occurring with respect to <br />accounts, the City will take the following steps with respect to its internal operating <br />procedures to protect customer identifying information; <br />1. Ensure that its website is secure or provide clear notice that the website is not <br />secure; <br />2. Ensure complete and secure destruction of paper documents and computer files <br />containing customer information; <br />3. Ensure that office computers are password protected and that computer screens <br />lock after a set period of time;. <br />4. Ensure computer virus protection is up to date; and <br />5. Require and keep only the kinds of customer information that are necessary for <br />City purposes. <br />VI. PROGRAM UPDATES <br />This Program will be periodically reviewed and, updated to reflect changes in <br />risks to customers and the soundness Hof the. Utility from Identity Theft.. Whenever <br />changing billing methods, changing customer data collection; or violation trends indicate <br />7 <br />