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Gem Lake | Innovating the Online Payment Experience <br /> Confidential & Proprietary © 2021 | 24 <br /> <br />Figure 30. Send a text message with a direct link to pay, from the Biller Portal. CSRs can more easily support <br />mobile phone users. <br />Our Biller Portal offers standard and ad hoc reporting capabilities. (Figure 31) <br /> <br />Figure 31. Robust Reporting Options. Use pre-configured reports or define new ones and export results to Excel. <br />Invoice Cloud provides 29 email templates that can be customized by utility staff. They are sent <br />automatically based on events and customer activity. (Figure 32)