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Gem Lake | Innovating the Online Payment Experience <br /> Confidential & Proprietary © 2021 | 25 <br /> <br />Figure 32. Invoice Cloud’s comprehensive email management tool. No other EBPP vendor provides this level of <br />control over messaging content. <br />2.13.2 CSRConnect <br />Using CSRConnect, your support team can take in-person and over-the-phone payments, within <br />your existing cashiering system. Data is exchanged via API, dynamically creating or updating <br />customer records. (Figure 33) <br /> <br />Figure 33. CSRConnect's API links common CSR functions to Invoice Cloud features. CSRs can access IC's payment <br />EBPP without switching from their CIS application.