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5�01,172 MOM <br />TKDAo <br />Memorandum <br />To: Gem Lake City Council <br />Copies To: <br />From: Evan Monson, Planner <br />C.J Sycks, Planner <br />Date: November 8, `2023 <br />SUBJECT: <br />MEETING DATE: <br />ITEMS REVIEWED: <br />OVERVIEW <br />Project:Reference; Ordinance No. 45 Garbage and <br />Refuse Update <br />TKpA Project No.: 20459.0001 <br />Client No.: <br />Discussion regarding updating the Garbage and. Refuse Ordinance <br />November 21, 2023 <br />Results: of Garbage Hauler Survey <br />City Staff sent out a. survey to residents and businesses within the city, looking to receive. feedback regarding their <br />garbage hauling provider. The responses received were reviewed, with the results summarized in this memo:. <br />SURVEY <br />206.residential surveys and 24 commercial surveys were sent: out. The city received 66 responses from <br />residences,.and 11 responses from businesses. This equates to a response rate of 32% for resident surveys, --and <br />46% for commercial surveys. The survey asked respondents to answer the fallowing questions: <br />name and address, their current hauler, satisfaction rating of their service (Extremely Satisfied,. Somewhat <br />Satisfied, Neither Satisfied:or Dissatisfied, Somewhat Dissatisfied, and Extremely Dissatisfied); approximate <br />monthly cost, and whether the respondent thought the city should contract garbage hauling services in the future. <br />Residential Responses <br />Residents identified three providers for hauling: Waste Management, Republic: Services, and Gene's Disposal <br />Services. Waste Management and Republic each served 26 respondents, while Gene's served 14. Table 1 below <br />summarizes how respon dents. rated their service provider.. Overall, 67% of resident. respondents were 'extremely <br />satisfied' with their.service, and 2Q%. Were `somewhat satisfied`, Six percent were neither satisfied nor dissatisfied <br />Each provider had m6st.respondents.rate them as `extremely satisfied': <br />Table I.., Service ratings per Provider <br />Waste Management <br />Re ublic <br />Gene's <br />Total <br />Extremely <br />15 <br />58% <br />19 <br />73% <br />1.3 <br />93% <br />44 <br />67%. <br />Satisfied <br />Somewhat <br />6 <br />23%. <br />6 <br />23% <br />1 <br />7% <br />13 <br />20% <br />Satisfied <br />Neither <br />4 <br />15% <br />0 <br />- <br />0 <br />- <br />4 <br />6% <br />Somewhat <br />1 <br />4% <br />0 <br />- <br />0. <br />- <br />1 <br />2% <br />Dissatisfied <br />Extremely <br />0 <br />- <br />1 <br />4°Io <br />6 <br />- <br />1 <br />2% <br />Dissatisfied <br />TKIDA0 J 444 Cedar Street Suite 1500 ].Saint Padi,..MN 55101 651.292.4400 • tkda.00ln <br />An employee owned company prorrfoting arfirrriative action and equal opportunity. <br />