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TOHNZAVADA 5,510 Girwd Avenue South■ Minneapolis,MN 55419 e 6124P.5-679 PROF Skr]led Executive with extensive back and in Hotel managemen( facility operationsi meeting planning and conference service sr Strong and Limovative ability to generate revenue,oontrol costs and r stx sales and Corner focused service. esouroeM leader with ensure prohkabdlty. ��ru�ed for excellertoe rem tip and selection skills. Results-oriented Midi between people and task. Creative problem solver. BEM General MamSer 1995-1 Shfratan Airport, Bloomington, MN omwndy iron,Mnaneapohs,KN +service property located in owner to man$ a khree star,three diamondf 1 room gull p p Recruited by own � heart of city; transferred to Sheraton Airport,250 room full service property. Improved roam revenue� over budget b training Front Office p mnel to mwdrnize and of of sources. anticipake opportunities to sell roams through variety ent managers and supervisors customer-focused service by working closely with depa ai �' Established ose of action and rneasuring customer service complaints and results. by defining purpose �ktes of mews to axr property after S10f�I fire- s Coordinated contractors and work activities p Rem -ted and filled critical vacancies with customer-focused individuals, * instituted controls to protect assets and ass are a countabillty. Quality Assurance Director 1994-195 Choice 14ete 1 International, Silver Springs, MD tional and franchise Hired to load product definition promote brand irate ty and enforce orgaru�.a standards in five state region for 102 properties. • • within First sip months }e Assumed four TnOnt'h vacant position mpleking baddog visits standards. usl schedulin r rat visits to properties to ensure compliance to f ran se � simultaneously g . eight months reviewed 17 properties for franchise applications approval. � g � F ens and su ervfsors regarding operational saes. � fed expertise with franchise owner anar , tag P General MA=Ser 1993 HaUday Inns, Eagan, Ivy e version to Holiday Inn. Succe y v�#ed 189 room tnodsf"�ed Recruited by owner to complete Y 1� over previous gear. American.Plana property o core Holiday inn incre�►�revenue by p � p� ss lira for roe int€oduang foil sere EsUblished fist operating budget and business p property ` to business community us wide varied,of markets techniques. capab��es needs and expectations of the guest Restructured management respar�b�lr`kxes to better meek the nee p without increasing payroll. fnterviewed, lured, trained, coached and disciplined employees. G-eneral l arLager 1991-1992 1401iday Inns,St Paul, � • inferred hotel with restaurant,lounge*banquet and meeting fatties Faired tom nape 196 room 3 p with annual budget of ..8 and 150 employees. Increased house profit by 13.61yo over previous year and 18.2 over budget+ ver vious year training staf fin customer service,product ■ lnad room revenue by 10o over p knowledge and adjusting staffing levels appropriately.