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jOHN ZA ADA page 2 <br /> • satisfadi on levels �removtng ser dce barriers mated by -chain of <br /> Drarnat�cafly improved guest ' <br /> command"procedures and pohdies. ems slams{guest satisf a orb <br /> Initiated and lernented departmental trairxu F s m sup of <br /> • product improvement. educated department heads in all aspects <br /> team budding,leade hxF and p p <br /> hotel operations, crest sahsiaction, ancLal and personnel m gement. <br /> ho � � <br /> Dior of Caakmnm Stniocs 1989-1"1 <br /> S Pica" confermcc meter and Hotel, Plymouth, MN hotel and conference <br /> • earv�i .00ms Irr►'sion and pitne tenter of room <br /> Dior of COnf ems r <br /> center with wmual budget of$5.8K souice file for e�al events. <br /> • Increased net profits ���over o yeas��building re p <br /> p to provide rei-red discount rates reducer costs by 157o. <br /> • Established agreem�with Arend F " one line reduan harriers in the <br /> ' coordinated and implemented;Day Meeting Expo ph <br /> initiated, <br /> Wes and Yricreme boots by 107o. ting g&qrp semce response <br /> tmn <br /> Developed and implemented dient feedback system genera <br /> client conunent crds and o repeat factor. • - through h riv ate functions, cross <br /> 1i� <br /> tituted Food and Beverage trAining to incase pro <br /> fit�►bdity th $ p <br /> selling and penetrafing conference acr-Ou ntsr 4 <br /> annually to promote name reoag�tio�,product awareness d <br /> Developed and conducted 12 � � s with sales managers. <br /> ape <br /> rior customer service, initiated first joint conference sales calls <br /> eneral Maruger 1997-1988 <br /> Spring Hill Conference Cm ter, bud et of$1.2 rru ion. <br /> Recruited to direct o eratior+s of mid-size conference center with annual g <br /> l�e�vt p to improve profitability by 4��and reduce costs by goo. <br /> e� d staffer levels and scheduling ire profi <br /> Initiated p to improve profitability and service levels by revising job responsibilities and <br /> Ong guest expectations to perforce, ice and performance standards, <br /> Dew ed developed the center's first service plan outlining sere p <br /> � <br /> documenting pros u and mamli�x g wow flow. <br /> General Mxnager 1975-1987 <br /> Parkway Service Inc., Minneapolis, NN <br /> to revive slumping ocmpancy of room motor hotel.with hvo restaurants <br /> R�ted as feral Manager p' . <br /> and one lounge. improved occupancy by 1876 within f first year. <br /> EDUCAn <br /> St.Cloud <br /> Late l nlver fit.Cloud, M vocational Rehabilitation Counsel <br /> St.Cloud State university 9 Stn Cloud,MN BS Social Science <br /> PROFESSIONAL ORGANIZAIIONS&URI-1KCATES <br /> ' * American Hotel and Motel Association 1988 <br /> Certified Hotel�d�urus�rator _ � �1�8� <br /> The coumelor Me erson* Wilson Minneapolis, -1989 <br /> 'anonte'l'otst'ism Advisory Coati t tee 1 <br /> Greater Minneapolis Hotel Assam o Ml 1 <br /> L�eaderskd and Consultative Sales a Sandy Corporation,Ann Arb r� <br /> Sales g 1991 <br /> Second Vice President * Greater Minneapolis,Motel Assowiation 1m-1 <br /> Meeting Planners International 1 992 <br /> Certified General Manager * Holiday Inn World Wide 1993 <br /> Eagan Convention and Visitors Bureau ■Board of Dilvctos 1992-1"5 <br /> and Lodging Assodation * Board of E)irectm <br /> M.inneso'ta Hotel � g <br />