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Roseville Parks and Re(:re ation Survey ................. iriterview tirr es Each provided number is dialed five to eight times prior to being deemed"exhausted." A number is given a disposition within the CATI system where the entire sample is managed electronically. Based on the assigned disposition, numbers are generated randomly for continued dialing throughout the project until each is turned into a completed interview or an exhausted number. Interviewing generally takes place between 5 and 9 pm Sunday through Friday. le iterrt,,ipted ir iter vie ws (r�r'iid r iter vie w Virtually all interviews that are interrupted prior to completion are done so because the respondent discovers the time for continuing has become inconvenient. Interviewers are trained to use pre- developed rebuttals encouraging the respondent to complete the survey if at all possible since sparsely completed surveys are not used in the final results. If the respondent is adamant about not finishing, the interviewer is trained to request a more convenient time to complete the survey. If the respondent agrees, the interviewer schedules a"callback"by manually entering the appropriate time and date for the continuation of the interview into the CATI system. When the scheduled call is due, the number is automatically inserted into the dialing sample so an interviewer may complete the survey with the respondent at the scheduled time. R Refusals are a natural part of any telephone survey. Different courses of action, depending on the developing refusal rate, are recommended. Interviewers are trained to separate refusals into two categories: hard and soft. Hard refusals (adamantly not interested or requests to be taken off the list) are not reinserted in the working sample. These numbers are pulled out of the sample permanently. Soft refusals are those where the respondent was very nice, but was unwilling to schedule an actual callback time. Soft refusals, when attempted again, are often converted into completed interviews. There is no extra charge for this procedure. Some clients, especially public clients, worry about offending potential respondents by appearing too aggressive with soft refusal call-backs. Thus, we generally recommend that attempted conversions not be made with soft refusals. If you decide you would like this procedure to be implemented, interviewers are trained to be extra sensitive in these situations. 7..........rackirig call dispositioris Each provided number is dialed a minimum of five to eight times prior to being deemed "exhausted." A number is given a disposition within the computer aided telephone interviewing (CATI) program where the entire sample is managed electronically. A summary is provided of dispositions for every call attempt. Typical call disposition categories include: refusal; busy; computer tone; no answer; language barrier (other than Spanish if there is a Spanish element included in the study); disconnected; business/government; answering machine; mid-interview terminate; scheduled callback; and completed. Page 1.1.