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Firm Overview Er i C PARENT COMPANY OF LEISURE VISION ETC Institute is the parent company of Leisure Vision. ETC Institute is a 62-person, market research firm that specializes in the design and administration of market research for state and local governmental organizations. Areas of emphasis include: community attitude surveys, citizen satisfaction surveys, employee surveys, focus groups and stakeholder interviews. The company is woman-owned and certified as a Disadvantaged Business Enterprise (DBE). Since 1982, ETC Institute has completed research projects for city and county governments in 46 states. ETC Institute has designed and administered more than 2,500 statistically valid surveys and our team of professional researchers has moderated more than 1,000 focus groups and 1,500 stakeholder meetings. Our Research is Implementation Oriented: ETC Institute specializes in helping organizations use market research to make better decisions. During the past four years, the results of our market research have lead to more than $2 billion in funding initiatives by state, municipal and county governments as well as numerous nonprofit organizations. Projects that have been funded include a wide range of community redevelopment projects, transportation initiatives, improvements to schools and health care institutions, water and electrical utility improvements, tourism attractions, neighborhood improvements, downtown revitalization projects, etc. In-House Capabilities ETC Institute has a new research center equipped with a high-speed 24 station call center, state-of-the-art focus group facilities, and a mail processing center capable of processing more than 30,000 pieces of mail per day. ETC Institute also has extensive capabilities for the administration of surveys in Spanish and other languages In 2000, ETC Institute was selected as one of the Top 10 Small Businesses in the Kansas City Area by the Greater Kansas City Chamber of Commerce for our commitment to customer satisfaction, quality, and innovations in the field of market research, particularly with regard to our extensive database for benchmarking citizen satisfaction with the delivery of local governmental services. More than 1,700 firms in the metropolitan Kansas City area were nominated for the honor. The Kansas City Business Journal recognized ETC Institute as One of the Best Places to Work in Greater Kansas City for our commitment to workforce diversity. Leisure Vision Firm Overview-2