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Firm Overview Internal Capacity and Resources Unlike many firms who outsource data collection activities, Leisure Vision/ETC Institute has in- house capabilities for performing all data collection tasks. This provides our clients with two advantages. First, we are able to directly control the scheduling of all research activities to ensure that all surveys are completed on time. Second, our senior research professionals are able to directly monitor the administration of the survey, which allows our team to understand anomalies in the data collection process which could later compromise the analysis and interpretation of the data. Leisure Vision/ETC Institute's in-house resources will allow the project team to monitor all phases of the survey administration process, which will ensure that the highest standards of quality are maintained. In-house services include: Mail Center. Our Pitney Bowes mail processing and postage metering system is capable of processing up to 30,000 pieces of mail per day, including postcard reminders, travel diaries, thank you letters, and other information that will be sent to travel survey participants. We maintain areturn-reply permit with the U.S. Post Office, which allows us to provide survey respondents with postage-paid return envelopes. By using postage-paid return envelopes instead of affixing postage to envelopes (e.g., using stamps), we only pay for postage on completed surveys. This allows us to minimize costs for our clients. Call Center. Research efforts range in size from several hundred surveys to more than 15,000 surveys. In 2007, Leisure Vision/ETC Institute surveyed more than 300,000 persons in North America on behalf of 225 different organizations. Our market research accuracy and attention to client needs is unparalleled. Leisure Vision/ETC Institute's new call center is equipped with 28 interviewing stations that can easily be expanded to accommodate 56 interviewers. Daily survey administration capabilities include: • 1,960 completed 5-minute surveys per day • 1,430 completed 10-minute surveys per day • 1,020 completed 15-minute surveys per day • 780 completed 20-minute surveys per day Foreign Languages. In-house foreign language translation and telephone recruitment services for Spanish, French, and various Asian languages. Quality Control. Leisure Vision/ETC Institute's quality control procedures for the administration of market research that is being conducted by ETC Institute for the National Parks Service were recently reviewed and accepted by the U.S. Office of Management and Budget. Leisure Vision Firm Overview-3