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SECTION 11 FINANCIAL TERMS AND PAYMENT PROCESS 11.1 Unless agreed otherwise by both parties, the Provider will present invoices to Recipient monthly. Charges for Services will be invoiced no later than thirty (30) days following the period in which Services were delivered, costs incurred and all relevant vendor or supplier invoices have been received, or the project milestone for payment is accomplished. 11.2 Invoices may combine charges from multiple Task Orders, unless otherwise defined for a specific Task Order. 11.3 Invoices shall include.- (a) Total of all charges represented on the invoice. (b) Itemization by Task Order and as further instructed within the Task Order. (c) Copies of third-party invoices representing a basis for the invoiced charge. (d) Any other detail as maybe specified within the related Task Order. 11.4 Unless otherwise defined in the Task Order,, invoices are due and payable to the Provider within thirty (30) days of receipt of the invoice by the Recipient. An invoice may be disputed within the thirty (30) day period. Any Provider-proposed resolution will restart the thirty (30) day period for payment, without waiving the Recipient's rights to dispute resolution under Section 5. 11.5 Invoiced amounts may be changed upon mutual consent of 11.6 Disputes regarding invoices that cannot be otherwise resolved, the parties agree to follow the dispute resolution procedures set forth in Section 5. SECTION 12 PERSONNEL 12.1 Assigned staff. Provider shall designate the personnel to provide services to the Recipient. Recipient reserves the right to review the qualifications of personnel providing services under this Agreement, and to make recommendations regarding placement of such personnel for the benefit of Recipient. 12.2 If the Recipient believes that the performance or conduct of any person employed or retained by the Provider to perform obligations under this Agreement is unsatisfactory for any reason, or is not in compliance with the provision of this Agreement, the Recipient will notify the Provider. The Provider will establish a plan to resolve the issue within a deadline agreeable to the Recipient. If a mutually acceptable solution can not be reached,, the parties agree to follow the dispute resolution procedures set forth in Section 5. 12.3 Access to Recipient facilities. The Recipient, depending on requirements of the Task Order,, in its sole discretion,, may approve any Provider employees requiring access Information Technology Shared Service Agreement Page 8 of 10