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Attachment A or at the request of the Customer Agency, the SPFD will charge at the above rate to correct the problem. Customer Agency technical staff must work with the SPFD as requested by the SPFD to resolve the problem. Should the problem not be corrected within 5 working days the Customer Agency agrees to remove the additional software so that the Wireless Network will be restored to proper working order as determined by the SPFD. Should the SPFD decide the software conflict is of severe enough detriment to the operation of the Wireless Network, the SPFD may require immediate steps be taken to restore the Wireless Network. These immediate steps may include the immediate removal or disabling of the software or the temporary termination of Customer Agency connection to the Wireless Network. Charges incurred by the Customer Agency for these services will be added to monthly charges billed to the Customer Agency. These charges and all payments to be made under this Agreement are due irrespective of the SPFD's actions, under this section, to take steps to restore the Wireless Network, remove or disable software, or cause temporary termination of Customer Agency connection to the Wireless Network; f. once the training described in Section 1.c.4) has been completed, the Customer Agency will organize a train - the - trainer approach to developing local experts in the operation of laptops used in the Wireless Network. The intent of this approach is that Customer Agency employees will be local experts serving as initial resources for Customer Agency staff with questions on the basic operation of the laptops, CAD functions and query functions; g. The Customer Agency will provide Customer Agency staff to be the sole resource for training, supervising and responding to questions on the operation of the Customer Agency's SRA software application or any future applications or services installed by the Customer Agency or at the Customer Agency's request, and that are not determined by the SPFD to be essential for Services originally offered by the SPFD; h. Customer Agency laptops requiring repairs under the purchase or lease warranty may be brought to SPFD for shipment to the laptop vendor. Once repairs are made the laptop will be returned to SPFD for testing for connectivity to the wireless network. Customer Agency will be contacted to pickup the laptop once testing is completed. Any shipping charges will be the responsibility of the Customer Agency. If billed to SPFD the shipping charges will be added to the monthly costs to Customer Agency. L Customer Agency laptops requiring repairs not covered by the warranty will be the responsibility of the Customer Agency for shipment to the vendor or other repair service and for direct payment of shipping and repairs. j . Any laptops sent by SPFD for repairs under the warranty that are determined by the laptop vendor to require repairs not covered by the warranty will be referred to the Customer Agency for direct contact with the JPA City and Roseville Wireless CAD Agreement Page 8 of 13