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the good times and the bad times. Excellence in customer service starts With taking care of our <br />own. <br />Objectives <br />• Continue to develop and implement ways to recognize and reward our employees for <br />their dedication to duty and service above self. <br />• Develop and implement formalized awards for service that far exceeds expectations and <br />for exceptional acts of bravery and heroism. <br />• Develop and implement a "Family Assistance Program" for our fellow employees who <br />are experiencing rough times. <br />• Develop and implement programs to address concerns that affect firefighter availability <br />for calls for service, such as short - notice child care access. <br />• Develop and implement various events for firefighters and family members that promote <br />the values expressed in our mission and values statements. <br />• Develop and implement a "Bring your Son/Daughter /Spouse to Work" program to <br />encourage firefighters to have a family member ride -along with them for a shift. <br />• Continue to develop and implement programs that hold the safety and security of our <br />employees as high priority. <br />• Develop and implement a chaplain's program to provide support and encouragement to <br />our employees. <br />• Develop and implement programs to better use employee's time in productive ways. <br />30 <br />