2012-03-27_PWETC_AgendaPacket - Laserfiche WebLink

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Multifamily Zero -Waste Recycling Program The City of Roseville has a very organized multifamily zero -waste recycling program. In 2011 Eureka Recycling added recycling services for three buildings: Applewood at Langton Lake and McCarron Lake 0 0 Condos and only cardboard services for the Keystone Food shelf. We now have a total of 175 multifamily , r complexes, 163 residential buildings, and 11 city buildings /parks, 1 business and 1 nonprofit for a total of 5,999 units being serviced in Roseville's multifamily program. In February 2011, Eureka Recycling mailed reports to all of Roseville's multifamily building managers providing them with the data on the tonnage recycled for their building(s), a comparison of the amount of tonnage recycled for the whole city's multifamily program, and the environmental benefits of the entire city's effort in recycling. This communication provides the building managers with a concrete tool to work with their residents to got them inspired and motivated to increase their recycling rate. Eureka Recycling's staff also updated building managers' contact information whenever possible. This has a significant impact on staying connected with buildings and the residents. If it were not for the diligent work of Eureka Recycling staff to ensure correct and updated data, effective and timely communication, like the tonnage sunnnaries for buildings, would not be possible. Multifamily Educational Materials and Customer Service Eureka Recycling continues to monitor the performance at each account on an ongoing basis in order to improve participation. Our drivers track issues and Eureka Recycling staff arc able to follow up immediately to offer suggestions that address the specific needs of the building and to provide educational materials for residents. Eureka Recycling provided 905 pieces of recycling education (instructional posters, brochures, schedules, etc.) to the building management and residents of the newly established and existing multifamily accounts in 2011. Eureka Recycling continues to monitor the performance and service issues at each account in order to adjust service levels on an ongoing basis. Capacity for storage is an issue that is addressed through our attentive drivers and involved on -site contacts so that more carts get added as residents recycle more. This year we tracked outgoing Multifamily calls to property managers to work with them to coordinate issues such as trash or blocked carts, on call pickups, and outreach such as updating contact information and coordinating outreach efforts. This year (beginning in March) we contacted mangers and caretakers at 77 multifamily properties to work more closely with them to engage and educate their residents. Special Education and Outreach Outreach at Roseville Events In 2011, Eureka Recycling and the City of Roseville partnered once again to bring recycling education to residents of Roseville as well as experiencing that waste is preventable through Eureka Recycling's Zero -Waste services through three events this year. Eureka Recycling staff 4