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2012-2013 Performance Management Program General Overview The 2012-2013 Performance Management Program is enclosed. The Program represents a comprehensive approach to improving results through systematic processes and continuous evaluation. It includes an integrated, sequential model that features community input, long-term planning, goal-setting, and performance measurement. The various components of the Program include initiatives that are customary in most successful local governments. However, the Program is designed to incorporate these initiatives into a formalized setting to ensure that each initiative serves as a foundational step for the next. Performance management goes beyond the establishment of traditional controls and processes designed to prevent missteps. Instead, it ensures that the public’s interest is protected and taxpayer value is optimized through proven results. With performance management we recognize that City Officials are better decision-makers when they have relevant information. Those same Officials are held accountable not just for following a process, but for achieving results. Performance Management can also be crucial in addressing a number of organizational challenges. It keeps the focus on results that are important to the community, and it engages all employees, not just managers and supervisors, in finding new efficiencies and innovations. It also helps assure the public’s trust and confidence through enhanced communication, transparency, and accountability. In 2010, a joint effort of 11 leading state and local public interest associations led to the formation of the National Performance Management Advisory Commission. The Commission includes industry-leading organizations including the International City/County Management Association, Government Finance Officers Association, National League of Cities, and others. The Commission developed a framework that identified 7 principles of performance management. Those principles are incorporated in the City’s Performance Management Program and are shown below. 7 Principles of Performance Management 1.A results focus permeates strategies, processes, the organizational culture, and decisions. 2.Information, measures, goals, priorities, and activities are relevant to the priorities and well-being of the government and the community. 3.Information related to performance, decisions, regulations, and processes; is transparent, and easy to access and understand. 4.Goals, programs, activities, and resources are aligned with priorities and desired results. 5.Decisions and processes are driven by timely, accurate, and meaningful data. 6.Practices are sustainable over time and across organizational changes. 7.Performance management transforms the organization, its management, and the policy-making process. 2