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have no responsibility to arrange garbage and recycling service, or feel less connec�ion to the City, it can be harder to inform and engage multi-family complex residents in recycling programs. The keys to getting multi-family complex residents to recycle are continuing education and convenience. That point was stressed in the committee's discussion of multi-family camplex recycling with Marilynn Corcoran Recycling Coordinatar for Brooklyn Park, Brooklyn Center, Crystal and New Hope and in focus group discussions with multi-family residents, multi-family complex owners and managers, and with garbage haulers. Cities with successfiil multi-family recycling programs use multiple means of educating resi- dents. The cities work closely with private recycling companies and building managers to create simple, easy to understand education pieces. Those pieces are usually given out when residents move in and are re-sent to residents periodically thereafter. Another key is to find a resident or manager who serves as a contact and information source for residents. There also need to be clearly labeled recycling containers preferably with pictures. Brooklyn Park's apartment recycling totes A]ittle innovation can also make the program convenient for multi-family complex residents to recycle. An example is Corcoran's award win- ning recycling tote bag (see photo at right). Owners and managers mount Velcro strips in units. The totes have Velcro and are attached to Velcro strips. The bags provide a convenient storage place for the recycling that can easily be taken and dumped into a central recycling bin. The bags can be washed to prevent odor and stains. The cities Corcoran works for paid for the bags and she coordinated with the complex owners and manager to have them installed. Multi-family complexes use storage bins in designated locations for collection of recyclable material. The recycling hauler then empties the storage bins. This system saves on storage space and makes it more convenient for residents �o use. However the bins can appear to be similar to garbage bins and contamination is a significant problem at multi-family complexes according to recycling haulers, multi-family residents and multi-family managers and owners that took part in focus group discussions. An additional hurdle found in growing suburbs such as Brooklyn Park is the growing population of residents who speak English as a second language. Based on focus group conversations with multi-family residents, owners and managers this does not appear to be a significant issue in Roseville yet. However with approXimately 18% of Roseville's population living in multi-family compleXes the potential is there for language barriers to become a significant issue. Results on English as a second language have not been released from the 2000 Census yet. According to the 1990 Census 1.7% of Roseville residents said they did not speak English well. About half of those residents (0.8%) spoke an Asian or Pacific Island language. The only other 54