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have more contact than the norm with their city staff. <br />Next, respondents were asked for an evaluation: <br />From what you have seen or heard, how <br />would you rate the job performance af <br />the Roseville City Staff -- excellent, <br />qood, only fair, or poor3 <br />By a seventy-five percent to nine percent margin, residents <br />expressed satisfaction: <br />EXCELLENT .................................18� <br />GOOD......................................57% <br />ONLY FAIR ..................................7% <br />POOR.......................................2� <br />DON'T KNOW/REFUSED ........................17� <br />Bdth the absolute level of high grades and the ratio of eight-to- <br />one approval-to-disapproval percentages rank at the top within <br />the Metropolitan Area. <br />Higher ratings were registered by 55-b4 year olds, high <br />school graduates, and Zone 1 residents. Lower ratings were <br />posted by Zone 2 residents. <br />Residents offering a critical judgment were asked as a <br />follow-up: <br />�hy do you fee� that �ay? <br />Improvement in the provision of service was the key comment: <br />THEY COULD IMPROVE .........................6� <br />THEY DON'T LISTEN ..........................2� <br />Owner-Manager households were more likely to feei that the staff <br />"could improve." <br />Job Evaluation of the Mayor and City Council: <br />Respondents were asked a similar trio of questions to <br />analyze the approval level of the Mayor and the City Council. <br />First, information leveis were established: <br />Ho�r much do you feel you know about <br />109 <br />