1981 staff analysis - Laserfiche WebLink

Home

Analysis of Com�unity Survey In October, 198Q the Multi Service Citizen Survey was conducted by Mid-Continent Surveys, Inc. far the City of Rosev�Zle. The survey was made up of questions concerning citizen's opinion of various services and facilities provided by the City. Survey questions were based on topics se7ected by the Council. Question structure was a caoperative effort be�ween Mid-Continent and City staff. Scietific random sampling techn�ques were used to insure that thase interviewed would be representative of the popula�ion of Roseville as a whole. Four hundred and eighteen households were interviewed by Mid Continent's p�ofessional interviewers. Inierviews were persona�, takin� place in the respandent's home. Compieted qu�stionnaires were verified on a sample basis by M�d-Continent through calls to respondents, Questionnaires were then coded, key- punched and computer tabulated. Summary findings and data tab�es were tnen prov�ded to the City by Mid-Continent. In general, the survey results indicated that Roseville residents are satisfied with the services provided. Ratings of services were pre- dominate7y good or excellent throughout. These results have two broad implicatians for anaTysis of the survey. The first is that it should not be automatically assumed thai results of this type are comnon. A comparison with o�her cities that have conducted sim�lar surveys reveals tha� surveys of this type do, in fact, il7icit overa�l and sp�cific responses that are far less favorabie. For example, a recent survey in St. Petersburg, Florida, indicated that 45% of citizens surveyed felt they wou7d have a say about the way the City is run. Rosev�7le's response �ndicated 66% feit �hey cou7d hav� a say. The second implication is that it is difficult to analyze a survey that is basically pos�tive. For example, is it significant that one neighbor- hood or group of people rated a service "poor" 12% of the tim� when the average "poor" rating was 6%. On the one hand you �ave doubied the "poor" rating, but on the other an 88% "good" or "excellent" rating is not very �ifferent than a 94°6 "good" or "excel7ent" ra�ing. With the above in mind, an analysis of the data was conducted by each department focusing on the informatior� provided cancerning that depart- ment. Following is a sumnary of th�s anaZysis. Discussed are only those areas which were judged significant by the departments and about which certain conclusions could be drawn regarding passib7e changes in programs or policies. POLICE In general the data supplied to Police Department would seem to be operational7y valuable. Used in cambina�ion with data from other saurces it will be possible to set certain objectives in terms of t�e dep7oyment of personnei and the focusing of ciiizen oriented programs.