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Station L,ocation, Apparatus, and Staffing Analysis Roseville, MIV Turnvut Tirne — Turnout is the time interval that begins when the alarm is received by operations personnel and continues until the apparatus begins driving to the incident scene (en- route �ime segment). National standards, such as NFPA 1710, recommend a turnoui time of one minute, 90 percent of the time. Improving turnout tizne improves on the overall response time. It is also is the easiest segment to improve. For instance, a decrease in turnout times by ane-half minute results in an improvement similar to movzng each station .25 miles closer to every call, which is a significant improvement at virlually little to no cost. In addition to following NFPA guidelines, RFD has internal benchmarking standards and consistently monitors response times. RFD was unable to provide appropriate dispatch times in order to determine accurate turnout time intervals. However, they were able to provide an estimate of turnout times for both fire and EMS calls to be approximately one minute. This response tirne segment is based on RFD protocols that are used to guide the communications center in the event the turnout �ime exceeds 1 minute. If this time exceeds 1 minute the dispatch center is required to re-tone the call. Tlus re- tone then alerts the command staff who then follows up unmediately with the crew on duty to verify the delay. T'ravel Time --� Travel or drive time refers to the time required to drive from the station, or wherever the unit is located, to the scene of the incident. Station and apparatus placement have the biggest influence on travel time, although it should be noted that apparatus are not always in the station when dispatched to an incident. The type of incident also impacts travel time. RFD personnel respond more slowly to non-emergency and routine ca11s, such as automatic alarms, than to other emergency situations. Other factors that may influenced travel time include traffic, weather, traffic limiting devices (stop lights, speed bumps, etc.), and driver fainiliarity with the area. Traffic congestion and weather are beyond the department's control; however, traffic limi�ing devices and driver knowledge are not. Table 1 depicts the travel titnes for fire and EMS ca11s at the 94�' and 70�' percentile. Table 1: Travel Times at the 70"' and 90th Percentile 90�' Percentils 70"' Psrcer�tile Call T Ave e Rea nae Time Res nse Tlme EMS 00:03:28 00:06:00 00:04:00 Fire OO:d4:0U 00:07:00 00:05:00 As shown, the average travel time intervals for both EMS and fire calls are hetter than the recommended 4 minute response time, which is excellent. When examined at the 90t'' percentile both fire ar�d EMS calls exceed the national siandards. However, this time interval takes into account both emergency and non�emergency calls as RFD lacks the mechanism to differentiate System Planning Corporation 10 May 2008 TriData Division