Fire Strategic Plan revised July 2002

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Develop and implement programs that recognize and reward membcrs who behave appropriately as owners. Action Plan AP 2.3 Coach and encourage officers and staff to display ownership traits that promote the departtnent's mission, vision, and values. PRIORITY 2. AP 2.4 The department shall develop ways to recognize and reward our member-owners of the department_ PRIORITY 2. Commitment The issue of raising our members' commitment to the organization was a topic of concern raised during surveys with department members. It is difficult to garner commitment until members understand the benefits. The best approach to articulating the advantage is through a continuous dialogue between the administration and members. Mutually agreed upon and defined benefits to the members will increase their support and commitment to the necessary changes planned for RFD. These changes are necessary to ensure our service to the cammunity is the best it can be. We must always be assessing and changing the way we do bnsiness to meet and exceed the expectations of our customers. The reciprocal benefit is that the level of commitment from the community to RFD will also be greater. This is a"win-win" environment. Commitment is a critical ingredient for all relationships. The internal relationships within the organization and outside to �he public all benefit from higher levels of commitment. An increase in the positive image of RFD mernbers to the public and the media will be obtained as we reach this goal. Other fire departrnents, rrvho have achieve unprecedented internal commitment, enjoy the benefit of their cities holding their firefighters in high esteem because they have been recognized for local, regional, state, and national achievements. There are rnany examples of how highly motivated and committed fire departments are recognized because they are cornrnitted to innovation, organizational risk taking and trying new programs to improve their departrnent. Obj ectives There are benefits for the Roseville Fire Department and its members to be recognized as one of the best fire tiepartments in the state of Minnesota {and possibly in lhe nation). • Continue to develop and implement programs to ensure %reiighters are well-equipped and well-trained to do their job and our station(s} need to bc bettcr staffed for emergency calls. This is necessary to maintain and improve our ISQ rating and to achieve and maintain accredita.tion. Jmproved equipment and training will also raise 12