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much simpler solution to creating FAQs. Questions and their asso <br />through a simple and centralized interface. Our component does t <br />TM <br />govTrack CRM <br />It is important for cities like Roseville to provide their residents with advanced features for <br />requesting services online, saving both your users and your staf <br />TM <br />implement our advanced govTrack CRM for your website. <br />Your residents will be able to make service and information requ <br />defined by the City. Users can also send comments and files (suc <br />requiring maintenance, graffiti that needs to be removed, etc.) to the case processor so that <br />they will have a clearer idea of the work that needs to be done. <br />automatically routed to the appropriate case processor and a confirmation email will be sent to <br />the user. Passwords provided to users will allow them to log-in and track the progress of their <br />request throughout the process. Users will also receive emails updating them on their req <br />TM <br />Additionally, because govTrack CRM is integrated with the included Frequently Asked <br />Questions component, your users will also be able to check for common solutions to their <br />problem before sending it to the City. <br />Assigned case processors will be notified of service requests by email. After logging-in, an easy- <br />to-use queue will show them a list of pending requests, including highlighted overdue projects. <br />Either City staff or a contractor can be assigned as a case processor and receive service <br />requests; since requests do not need to be accessed via the Visi <br />System, you do not need to worry about granting access to the website’s backend to non-City <br />employees. <br />Image Library <br />The Image Library is a centralized place where all images used i <br />saves space because only a single version of each image is used <br />provides greater control, as you can restrict the ability to add new images to specific staff <br />members within your organization. Images remain archived when deleted to prevent accidental <br />broken links within the website while the content management sys <br />individual photos to make it easier for you to replace images in individual pages. <br />The Image Library also incorporates several components that make <br />easier. They include automatic scaling and sizing of photos to the maximum size recommended <br />for your website plus automatic alt-tag insertion for images add <br />Section 508 compliance. <br />Integrated Twitter™ API <br />Utilizing Vision Internet’s built-in social <br />networking components, your staff will be <br />able to connect with residents like never <br />before. The Vision Content Management System now includes integr API at no <br />additional charge, which allows your staff to send Twitter™ messages through the system. <br />Community members subscribed to Twitter™ can instantly receive t <br />phone text messages, email and RSS feeds. This is a useful way t <br />residents quickly - your staff can use the Twitter system to sen <br />notifications, news and event updates, and more. The Twitter™ system can also be used for <br />officials to send “micro-blogs,” keeping them in touch with targ <br />Page 44 <br /> <br />