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III. INSTRUCTIONS AND EXAMPLES CREATING AND SUBMITTING PAST PERFORMANCE SURVEY 1. All firms must create a list of clients that will evaluate their past performance. This will be referred to as a"Reference List". 2. The Reference List should include the firm's past and present clients. Credit will be given to firms with more high performing surveys from different individuals. 3. The maximum number of client references that will be given credit for is twenty-five for each firm. The minimum number client references that will be given credit for is one. 4. The Reference List must include the following: (If you do not submit all required information, there will he no credit given for the reference.) SURVEY ID CODE CLIENT NAME MAILING ADDRESS CONTACT NAME PHONE NUMBER EMAIL ADDRESS A unique, City assigned number for each client Name of the firm Current mailing address of the firm Name of the person who will answer customer satisfaction questions. Current phone number for the reference (including area code). Current e-mail address far person who will answer customer satisfaction questions The data in the reference list must be complete, accurate and submitted in complete form. (The format of the file is shown below — See Attach�reent D) SURVEY CLIENT NAME MAILING ADDRESS CONTACT NAME ID CODE c;ry ass��„�a 1 �a 3 City of 111 Main Street City State 55555 City of 222 Main Street Oakdale MN 55222 City of 333 Main Street Stillwater MN 55333 Ben Johnson Sam Brown Jim Freed PHONE NUMBER 651-111-1111 651-222-2222 651-333-3333 The firm is responsible for verifying that their information is accurate prior to submission. The reference list must contain different clients. Page 10 EMAIL ADDRESS Cityof@city.com Cityof@city.com Cityof@city.com