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PREPARING THE SURVEYS <br />a. After a"Reference List" is completed, the firm will be required to: <br />a. Prepare a Survey of Past Performance for each of their clients (on the reference list) <br />b. Send the Survey to their clients <br />c. Receive the Surveys from their clients <br />d. Submit the completed Surveys with their RFP to the City of Roseville <br />b. The Firm should also modify the return information at the bottom of the survey with a contact <br />person and an accurate e-mail address. Remember, the survey will be sent from your client to <br />your firm (so you must enter a valid e-mail address). <br />c. All returned surveys MUST be evaluated and signed by the client. If a survey is not signed, it <br />will NOT be counted. <br />d. Each iirm is responsible for making sure that their clients receive the survey, complete the <br />survey, and return the survey back to the firm. <br />All of the returned surveys must be packaged together and submitted with your RFP. The <br />scores of the submitted surveys will be used to compile the average Past Performance <br />Information. <br />£ The City of Roseville may contact the reference for additional information or to clarify survey <br />data. If the reference cannot be contacted, the survey will be deleted and no credit given for that <br />reference. <br />Page 11 <br />