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Page 18 of 18 <br />Local Benchmark:Neighborhood Enhancement Program-initi ated cases closed within 20 <br />business days, 90% of the time <br />IR2025 Strategy:2B, 2C <br />Description:N/A <br />3-Year <br />2010 2011 2012 Average 2013 <br />78.0%93.0%91.0%87.3%0.0% <br />Local Benchmark:Median time to approve administrative deviation. Measured in days <br />IR2025 Strategy:2B, 6D <br />Description:N/A <br />3-Year <br />2010 2011 2012 Average 2013 <br />15 21 18 18 - 102 <br /> 103