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Regular City Council Meeting Monday,July 15,2013 Page 16 ditional positions gradually to obtain a more realistic staffing level at approxi- mately one per year or every other year. Mr. Miller noted that it was important to be sensitive to those partner cities who were facing the same conditions and con- straints as the City of Roseville and what they had available to commit to their IF functions. Mr. Miller advised that overall the cities have been great partners,with the majority very patient and understanding of the true value of these collabora- tive efforts with realistic expectations. However, Mr. Miller noted that there were some concerns expressed related to response times for IT staff, especially on weekends, evenings or holidays, all dependent on IT staff time and schedules. Mr. Miller noted that all IT staff had pagers, and the standard is that they always responded. However, if all of those cities had departments with computers, print- ers, and internet service 24/7, the standard was for the City of Roseville to provide support and maintenance. Mr. Miller noted that the question was: "Could a hand- ful of employees, beyond those Department Heads tasked accordingly, be contin- ually expected to be on call 24/7 with no relief in the long-term? At the request of Councilmember Etten for service level increases in the Fi- nance/Accounting area, Mr. Miller advised categorically that if internal service capabilities were improved, his first, second, third, and ongoing priority recom- mendation would be for IT staffing levels to increase. Mr. Miller advised that this would also allow the Department to increase information reporting needs for other departments and the City Council, whether budget analyses or internal audit func- tions that a city the size of Roseville should be doing, which would be beneficial, in addition to monitoring purchases and expenditures above current thresholds, along with improved risk management based on best practices and industry stand- ards. Mr. Miller opined that the largest internal need for the City's internal cus- tomers was a glaring need in the IT function. At the request of Mayor Roe, Mr. Miller advised that the first positions added would be IT response network engineer positions, with one (1) position great and two (2)being a godsend. Mr. Miller advised that the intent would be to anticipate problems on the front end on a proactive basis for scanning and evaluating equipment and software, making the reactionary response on the backend less of a problem for complete system failures or crashes. Overall Conclusion On behalf of Interim City Manager Trudgeon and anticipating the July 22, 2013 meeting and staff's request for general budget direction from the City Council, Mr. Miller asked that the City Council provide serious priorities while recogniz- ing levy limits and other issues coming on line. Mr. Miller noted that Mr. Trudg- eon would eventually need to present the City Manager-recommended budget, a team effort, and whatever specific information the City Council could provide on July 22, 2013, would allow staff to deliver that as anticipated on August 19, 2013. 13. Business Items (Action Items)