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Agenda 9a. Attachment A Eden Information and Referral, Inc. (Alameda County 2-1-1) 2-1-1 and Community Programs Manager (02/2008-07/2010) Responsible for operations of 2-1-1, a human services hotline, a This included training and supervision of 10 staff members and a maintenance and compliance, and monitoring overall program effic Coordinated outreach efforts to promote 2-1-1 and represented th events; Monitored and maintained program quality measures. Prepared monthly and quarterly funding reports and assisted in w Provided statistical analysis of community needs and populations Presented program information to elected officials and their sta other non-profit agencies. Represented the program in county-wid responsible for outreach to immigrant and Spanish-speaking commu budget preparation for 2-1-1 program. Administered related programs through 2-1-1 including: Priority Home Partnership: Intake and eligibility screening for Prevention and Rapid Re-Housing stimulus funds for rent, utility management to low-income and homeless Alameda County residents. CalWORKs (TANF) Sanction Program: Advocated for sanctioned CalWO wished to file an appeal to clear sanctions preventing them from with Alameda County Social Services Agency, East Bay Community L Legal Aid. Food Stamp Outreach Program: Increased outreach efforts to reach by conducting eligibility screening and application assistance i County Food Bank and Alameda County Social Services Agency. Volunteer Income Tax Assistance Program: Provided eligibility an income Alameda County residents seeking free tax preparation ass information. Member of the Alameda County wide steering committe Bank On Oakland: Increased outreach to Alameda County residents traditional banking systems and provide information on financial programs. City of Hayward Motel Voucher Program-term emergency housing voucher program. Disaster Preparedness and Volunteer Management:. Developed and i disaster volunteer database to manage volunteer requests during Emergency Operations Manual for use in case of a disaster or pub how the program will operate in extreme circumstances. Information Management Resource Specialist (08/2007-02/2008) Identified gaps in human services within Alameda County and loca Developed contacts with community based organizations in order t community non-profit and public agencies. Assisted in the develo projects and created and edited employee manuals, database opera internal and external communications, including marketing materi referral to community organizations based on client needs. Also conjunction with San Bernardino County 2-1-1 during the Southern v