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950 <br />7.3.6 <br />When System upgrades or process changes that require training of System <br />951 <br />Users are to be implemented, the Members will train their own personnel <br />952 <br />using County - provided training materials. <br />953 <br />7.4 Operational <br />Contact <br />954 <br />7.4.1 <br />Each Member shall maintain an Operational Contact, and an alternate <br />955 <br />operational contact, as the primary persons who will receive technical <br />956 <br />notifications and provide technical coordination. <br />957 <br />7.4.2 <br />Within 30 days of the execution of this Agreement, Members shall provide <br />958 <br />Operational Contact information to the System Manager. <br />959 <br />7.4.3 <br />Members shall immediately notify the ECC of changes to Operational <br />960 <br />Contacts. <br />961 <br />7.5 Reporting System Issues <br />962 <br />7.5.1 <br />During business hours, System Users must contact the CAD /Mobile /AVL <br />963 <br />Helpdesk via phone or email, and provide: <br />964 <br />7.5.1.1 User's name <br />965 <br />7.5.1.2 Agency name <br />966 <br />7.5.1.3 Call back number <br />967 <br />7.5.1.4 Number of users affected, if known <br />968 <br />7.5.1.5 Brief description of the problem. <br />969 <br />7.5.2 <br />After business hours, System Users must contact the on -duty ECC Shift <br />970 <br />Supervisor and provide the same information listed above. <br />971 8. Cost /Payment <br />972 8.1 County Payments: The County will pay the following: <br />973 8.1.1 All costs for the initial implementation of the System as defined by the CAD <br />974 budget approved by the County in Resolution #2012 -313, including all related <br />975 debt service, but excluding loading of non -CAD related software onto mobile <br />976 devices. <br />977 8.1.2 Both initial and ongoing costs for both "ends" of the following interfaces <br />978 8.1.2.1 Alphanumeric paging <br />979 8.1.2.2 ANI /ALI /E9 -1 -1 <br />980 8.1.2.3 BCA LEMS <br />981 8.1.2.4 Apparatus move -up management (one -way data export out of <br />982 System) [DECCAN LiveMUM at the time of the original <br />983 Agreement] <br />984 8.1.2.5 Fire Department /Station alerting (one -way from System to <br />985 alerting application) <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 26 of 48 <br />