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762 6.4.2.3 Priority Level 3: High Priority, as described in Exhibit 3 <br />763 6.4.2.3.1 County Response to Priority Level 3: live (non- <br />764 automated) email response within 3 hours of initial <br />765 notification. If voice response is requested by the <br />766 Member, such response will be provided within the <br />767 same timeframe. <br />768 6.4.2.4 Priority Level 4: Medium Priority, as described in Exhibit 3 <br />769 6.4.2.4.1 County Response to Priority Level 4: live (non- <br />770 automated) email response within 2 business days of <br />771 initial notification. If voice response is requested by the <br />772 Member, such response will be provided within the <br />773 same timeframe. <br />774 6.4.2.5 Priority Level 5: Low Priority, as described in Exhibit 3 <br />775 6.4.2.5.1 County Response to Priority Level 5: live (non- <br />776 automated) email response within 2 business days of <br />777 initial notification. If voice response is requested by the <br />778 Member, such response will be provided within the <br />779 same timeframe. <br />780 6.4.3 Provide technical support to System Users for System client software. <br />781 6.4.4 Establish and maintain County -owned CAD interfaces to Members' records <br />782 systems, mobile data system networks, and local PSAP 911 premise <br />783 equipment. <br />784 6.4.5 Load and configure Mobile Data client software at the County's location. If <br />785 Member agencies choose not to bring the systems in to that location, the <br />786 County will provide troubleshooting assistance for agencies that load Mobile <br />787 Data client software at their own locations. <br />788 6.4.6 Perform troubleshooting, characterization, and documentation of System <br />789 problems or anomalies and communicate findings to CAD System Vendor(s). <br />790 Follow up with CAD System Vendor(s) as necessary to resolve problems. <br />791 6.4.7 Perform troubleshooting to address System User access issues and reports. <br />792 6.4.8 Provide technical assistance to System Users for local CAD interfaces. <br />793 6.4.9 Distribute information about changes to System User requirements <br />794 (hardware and software) as the CAD System Vendor publishes those <br />795 requirements to the County. <br />796 6.4.10 Notify Members of planned and unplanned System outages and reported <br />797 issues via the following process: <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 21 of 48 <br />