2014-04-22_PWETC_AgendaPacket - Laserfiche WebLink

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Special Pickup Addresses To ensure that every resident has the opportunity to recycle, Eurcka Recycling offers to collect recycling from locations other than the curb for residents who request special pickup service due to short- or long -term physical limitations. This service is provided free of charge to ensure that anyone who would like to recycle has the opportunity to do so by helping to remove any physical barriers residents may have. At the end of 2013, the service was extended to 137 Roseville residents. Of those 137 Roseville residents that requested special pickup service, 21 of those were added in 2013. Multifamily Zero -Waste Recycling Program The City of Roseville has a very organized multifamily zero -waste recycling program. In 2013 Eureka Recycling added recycling services for one building: Cherrywood Pointe. We now have a total of 176 multifamily complexes, 164 residential buildings, and 11 city buildings /parks, 1 business and 1 nonprofit for a total of 6,049 units being serviced in Roseville's multifamily program. In February 2013, Eureka Recycling mailed reports to all of Roseville's multifamily building managers, providing them with data on the tonnage recycled for their building(s), a comparison of the amount of tonnage recycled for the whole city's multifamily program, and the environmental benefits of the entire city's effort in recycling. This communication provides the building managers with a concrete tool to work with their residents to get them inspired and motivated to increase their recycling rate. Eureka Recycling's staff also updated building managers' contact information whenever possible. This has a significant impact on staying connected with buildings and the residents. If it were not for the diligent work of Eureka Recycling staff to ensure correct and updated data, effective and timely communication, like the tonnage sunmiaries for buildings, would not be possible. Multifamily Educational Materials and Customer Service Eureka Recycling continues to monitor the performance at each account on an ongoing basis in order to improve participation. Our drivers track issues and Eureka Recycling staff are able to follow up immediately to offer suggestions that address the specific needs of the building and to provide educational materials for residents. Eureka Recycling provided 658 pieces of recycling education (instructional posters, brochures, schedules, etc.) to the building management and residents of the newly established and existing multifamily accounts in 2013. Eureka Recycling continues to monitor the performance and service issues at each account in order to adjust service levels on an ongoing basis. We cnsurc that we arc providing adequate service levels to all buildings by working with our attentive drivers and involved on -site contacts to add more carts as residents recycle more. This year we tracked outgoing Multifamily calls to property managers to work with them to coordinate issues such as trash or blocked carts, on call pickups, and outreach such as updating contact information and coordinating outreach efforts. 4