2014-04-22_PWETC_AgendaPacket - Laserfiche WebLink

Home

Postcards and Letters When there are no bins available in which to leave a tag, drivers report any issues on a separate form, and we send educational postcards in order to communicate with these recyclers directly. These are similar to the tags and encourage residents to give us a call with questions. It was a great year for our education team; drivers were diligent in their educational tagging and Eureka Recycling staff made sure residents received all the extra education they needed to successfully participate in the program. Drivers and hotline staff worked together to send out 617 educational postcards in 2013. As in previous years, the most common issues for residents that required direct education were confusion about plastics (what types of plastic are recyclable) and proper sorting. Personalized letters are another form of communication about programs and services Eureka Recycling provides. There are four types ofpersonalized letters sent to residents: 1. Chronic problem letters provide detailed information and instructions about setting out recycling. These letters are used when the usual tags and postcards have not been successful in correcting repeated problems. Drivers keep a daily record of the addresses that have received tags but still need further education. Addresses that have received tags or postcards for three consecutive weeks with no change in how they are recycling receive a personalized letter that encourages the resident to contact us so we can have a more in- depth conversation. 2. Letters about containers that are too large for our drivers to service. Ensuring our drivers can safely lift a recycling container is important for the health of our drivers and is valuable because safety is important. When drivers pick up over 1000 stops every day, even one container that is large enough to prevent them from using safe lifting techniques can cause issues. Letters were sent to residents to notify, them that they could not use their large container and included information about where to get the blue recycling bins that are provided free of change by the city. 3. Letters to update service information for Special Pickup Instruction (SPI) customers. These letters are sent when SPI residents have changed the location of their recycling, or if it appears the resident has moved out of the home and no longer needs the service. 4. Letters to address service issues that are filed by residents or issues that are reported by drivers. These letters help residents better understand the program and are a more personal way to have detailed conversations with them about issues that may be confusing. In 2013, Eureka Recycling sent 3 personalized letters to residents. This large increase comes because of the large number of safety issues we were having with large containers in Roseville. We worked with many residents to help them use bins that are safer for our drivers to lift. Additionally, we sent more chronic problem letters this year in an effort to reach out to those who don't quite understand the program. Sending these letters has allowed us to start solving issues more quickly and efficiently. 3