Laserfiche WebLink
16 <br />Customer Service Monitoring <br />No such provision Section 4(N)—Grantee shall retain records to Section 5.3—Other Information Requests <br />enable City/Commission to determine (see page 32 below) <br />compliance with phone answering standards. <br />Customer Service Standards <br />No such provision Section 5(A)—Grantee shall comply with FCC Section 4.1—Requires City to adopt FCC <br />customer service standards and additional or customer service standards. <br />stricter standards contained in franchise or by <br />ordinance or law adopted by state, <br />City/Commission. <br />Local Office and Offce Hours <br />Section 5(8) Grantee shall maintain a Section 5(B) (1)—Grantee will provide No such provision. <br />location in the City or the Franchise customer service center in franchise area with <br />territory encompassing any joint determined hours so that customers may: pay <br />regulatory body of which City is a bills, return equipment, cancel service, etc. <br />member for receiving Subscriber Grantee will provide a drop box at determined <br />inquiries and bill payment. hours. Payments will be posted within 48 hours. <br />Sixty (60) days notice on change of service <br />center location to Subscribers. Grantee will, at <br />request, pick up or retrieve equipment. <br />Initial Assessment 5-27-14 <br />