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17 <br />Closure of Service Centers <br />No such provision Section 5(B) (2) (a) (b) (c)—In the event of No such provision. <br />closure of service center office in franchise area, <br />Grantee will pick up and drop off equipment, <br />etc., free of charge. Provide Subscribers with a <br />pre-paid mailer. Enable payment over the phone <br />free of charge. <br />Video Programming <br />Section 4(1) (e) Programming is the Section 5(C)—Programming is the discretion of No such provision. <br />discretion of Grantee, provided Grantee, provided Grantee provides thirty (30) <br />Grantee provides thirty (30) day notice day notice of change to <br />of change to City and Subscribers. City/Commission/Subscribers. <br />Regulation of Service Rates <br />Section 5(1) City may regulate rates Section 5(D) (1)—Provides Commission No such provision. <br />to the extent permitted by federal law authority over equipment/service rates as <br />allowed by law. <br />Section 5(1) Grantee shall give City Section 5(D) (2)—Grantee to provide one No such provision. <br />and Subscribers at least one billing billing cycle notice to Subscribers, City and <br />cycle notice of a rate change Commission of changes in rates. Bills must be <br />clear and understandable. Online bill a ers <br />Initial Assessment 5-27-14 <br />