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3) Functionality-The functional purposes of the System are to allow Roseville <br /> Police Department squad cars to: (i)wirelessly and without radio transmission <br /> receive dispatched calls for service from the City CAD System; (ii)to allow <br /> squads to transmit their status to the City CAD System; and(iii)exchange <br /> wireless messages between squads and dispatchers from the City CAD System <br /> without transmitting radio traffic. <br /> C. Description of Connectivity Services. <br /> The services to be provided by the SPPD to Roseville under this Agreement area as <br /> follows: <br /> 1) System Connectivity-The SPPD shall provide Roseville with connectivity and access <br /> to the SPPD-developed software used to manage police reports,commonly <br /> referred to as the SPPD Records Management System (RMS). <br /> 2) Expiration of service agreements-If any relevant City or SPPD agreements <br /> with service providers are scheduled to expire during the term of this Agreement, <br /> the SPPD will enter into similar agreements with other similar service provider(s) <br /> to ensure no lapses in services. <br /> 3) System support services (Maintenance,Helpdesk, Upgrades)-The SPPD shall <br /> provide System maintenance, Helpdesk services and System upgrades <br /> (collectively"Support Services")to the following degree and manner. <br /> a) Regular Hours-Assistance from the OTC Unit Helpdesk during regular <br /> business hours(8:00 a.m. -4:00 p.m.), Monday-Friday, for problems <br /> with the System at 651-266-6767; <br /> b) After Hours-On-call assistance, for only system critical problems for <br /> software provided under this Agreement, from the Records Unit Helpdesk <br /> staff for after-hours (M-F 4:00 p.m. to 8:00 a.m. and weekends)or holiday <br /> problems with the System at 651-266-5713; <br /> D. Ownership <br /> 1) Hardware-Roseville will own all hardware purchased by Roseville for the <br /> Connection to RMS. <br /> 2) Software-The SPPD will be the licensee of all software related to RMS. <br /> E. Access <br /> The SPPD will not limit Roseville's access without Roseville's written consent,unless <br /> such limitation is necessary because of spam,viruses,cloning, denial of service attacks, <br /> 2 <br />