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ATTACHMENT A wĻƭƦƚƓƭĻƭ Ʒƚ vǒĻƭƷźƚƓƭ ŅƩƚƒ /źƷǤ /ƚǒƓĭźƌ wĻŭğƩķźƓŭ /źǝźĭ 9ƓŭğŭĻƒĻƓƷ aƚķǒƌĻ Њ͵ŷğƷ Ǟźƌƌ ƷŷĻ źƒƦğĭƷ ƚƓ ƭƷğŅŅ ƷźƒĻ ĬĻ ŅƚƌƌƚǞźƓŭ ƷŷĻ źƓĭƚƩƦƚƩğƷźƚƓ ƚŅ ğ ĭźǝźĭ ĻƓŭğŭĻƒĻƓƷ ƒƚķǒƌĻ źƓƷƚ ƷŷĻ /źƷǤ ƚŅ wƚƭĻǝźƌƌĻ ǞĻĬƭźƷĻͪ According to Granicus and other communities, the impact on staff time is moderate at best and heavily dependent on the amount of community interest in a discussion topic. The City of Edina likened it to the time they spend on social media (facebook and twitter), which for the City of Roseville accounts for a small portion of each day. Other Cities reported similar low-to- moderate impacts on staff time. Most find that checking the module once a day to be sufficient to stay on top of the comments. Can be used to contact city staff in place of email. Ћ͵źƌƌ ƩĻƭźķĻƓƷƭ ĭƚƒƒĻƓƷƭ ĬĻ ƒƚķĻƩğƷĻķ ğƓķ źŅ ƭƚ ŷƚǞ Ǟźƌƌ Ʒŷźƭ ĬĻ ğĭĭƚƒƦƌźƭŷĻķͪ The Granicus module operates in real time for both discussion topics generated by the city and in the ideation feature, which provides residents with the opportunity to share their own ideas. Residents feedback is not moderated before being posted. The module incorporates a profanity filter that keeps improper language off the site. To combat other inappropriate uses of the module, staff and account members can both flag comments as inappropriate and remove them from the site for additional review. City staff discussed the issue with other cities who said that they incorporate the same rules used on social media sites, that non-compliance was very rare, and that with very few exceptions discourse was serious, professional and respectful. One city did provide an example of a resident who made up 20 accounts and commented under a variety of names. However, it was just one person and they were quickly found out and banned from the site. Another community reported that the only personal conflict they saw arose between residents. It was quickly diffused. They have not experienced personal attacks toward City Council or staff. In addition to the profanity filter, Granicus requires individuals to create an account with a valid email address, provides for questionable content to be flagged by multiple sources, provides the ability to ban habitual offenders, and pick and choose which SpeakUp tools are activated. Ќ͵5ƚĻƭ ƷŷĻ ƒƚķǒƌĻ ŷğǝĻ ƷŷĻ ğĬźƌźƷǤ Ʒƚ ĻƓƭǒƩĻ ƷŷğƷ ƭǒƩǝĻǤƭ ğƌƌƚǞ ƚƓƌǤ ƚƓĻ ǝƚƷĻ ƦĻƩ ƩĻƭźķĻƓƷͪ Voting is conducted by account. Once an account has voted in a survey voting is closed for that account. Residents do have the ability to manufacture additional accounts with different email