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City Council Meeting Retreat Tuesday, February 18, 2015 Page 28 Councilmember Willmus suggested that ultimately, you come back to the citizens, whether the Finance Department was struggling in working with another depart- ment or directly with citizens; opining that either way it still impacted the citizens. Mr. Rapp advised that he was thinking in the terms of discreet functions (e.g. de- velopment applications and/or permitting processes) and how various stakehold- ers, whether citizens, developers, architects, engineers, or other stakeholders — as consumers of the services provided — found that service, with others ultimately touched by that service. In sticking with the citizen, Councilmember Etten suggested exit surveys of those receiving services, while not being scientific by nature that would help provide a 360 degree evaluation of how a specific department was serving, with feedback possible from different or a variety of groups. Councilmember Etten opined that then the statistically valid community survey would be just one other piece of the picture under this strategic initiative. After further discussion, the consensus was to change the indicator to: "Gauging Stakeholder Satisfaction" with the target as a certain percentage of satisfied stakeholders through establishing strategic initiatives and providing ways to measure it. Connect Citizen Expectations to Resource Allocation (Programs and Services) Target: %of resource allocated to highest priorities Councilmember Laliberte advised that the intent of this KOI would to ensure ade- quate funding was in line with prioritizing resources. Councilmember Laliberte personally observed that at no point had the City taken community survey results and those priorities and tied them back to the financial allotment of staff and/or programs/services, actually connecting and aligning those community priorities. Councilmember McGehee spoke in support of that concept. Councilmember Laliberte clarified that this was about citizen expectations as tax- payers on this point, narrowing the picture even more as to who's expectations were trying to be met. Mr. Rapp noted that this would create a vehicle for adoption of the City budget to allocate resources, and budget decisions would need to be aligned with some vali- dated data of citizen expectations, with the outcome that the decision was really up to the City but aligned with citizen expectations. Mayor Roe opined it would be a challenge to measure and allocate funds to the highest priorities since there was a different level of costs associated.