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City Council Meeting Retreat Tuesday, February 18, 2015 Page 27 Councilmember Willmus opined that was something to be determined by the broader group. Mayor Roe suggested an indicator within two years would be for the City to es- tablish a policy for maintenance of that standard index. Mr.Rapp suggested the target be: Adopted standards for each infrastructure category. Community Expectations Indicator Target: % satisfaction via community surveys and community engagement City Manager Trudgeon noted that this also fed back into the community en- gagement aspect; with Mayor Roe noting that they all eventually tied in together. Mr. Rapp suggested it was good to keep it there to create a standard. Councilmember McGehee observed that the project had already been started with the community survey, but needed to be further refined to ensure specific infra- structure questions and specific feedback was received by carrying those ques- tions on consistently in each survey. Suueested KOI • As noted above during discussion. Organizational Effectiveness (Subgroup: Councilmember Laliberte and Finance Director Miller) Priorities: Customer Intimacy; Inter-departmental cooperation; Adapting to change; Performance Measurement (e.g. program and service level prioritization); Prioritizing our resources; Providing adequate funding; Efficient and effective structures and re- source use;Leadership, including Succession Planning Key Outcome Indicators (KOI) Gauging Citizen Satisfaction Target: Mr. Rapp suggested this indicator be broadened to "stakeholder satisfaction" whether internal and/or external. Councilmember Laliberte concurred, but questioned how to judge that internally. Mayor Roe noted that was a good point, and questioned how to measure customer satisfaction versus citizen satisfaction. Mr. Rapp noted "operational effectiveness" would incorporate all groups touched by that internal function.