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City Council Meeting Retreat Tuesday, February 18, 2015 Page 30 Councilmember Willmus stated that he wanted to somehow connect resources to taxpayer expectations, opining that the current priorities were not actively serving all of the City's taxpayers. Councilmember Laliberte concurred; however, she also recognized the comments of Councilmember Etten and the fact that all segments of the organization did not touch residents in the same way, making it meaningful across all of those seg- ments, yet each of those segments still being important (e.g. IT). Councilmember Willmus opined that what staff did on a daily basis had impact on taxpayers. Mayor Roe noted the need to get feedback from the business community as tax- payers as well as residential taxpayers. Community Development Director Bilotta noted that there were other ways to look at this impact, such as the sanitary sewer system managed by the Public Works Department. Mr. Bilotta stated that the sanitary sewer system was not generally on citizen's minds until it failed. Mr. Bilotta noted that some citizen expectations may be low based on their lack of awareness or information on vari- ous areas, but the City needed to educate them and work on raising their aware- ness of the value of what the City staff did on a daily basis. Mayor Roe questioned if Mr. Bilotta meant that resources could be allocated to- ward educating the public, to which Mr. Bilotta responded affirmatively. Mr. Rapp suggested the desired outcome was for a prioritized plan. Mr. Rapp drew the focus back to the organization's effectiveness as being what it is, with a legitimate part of that seeking agreement from stakeholders. Mr. Rapp questioned if the part about resource use or prioritizing resources was about that effective use of resources or the cost of services to taxpayers, and whether they should be ef- fective and efficient for low cost or if resource allocation should have a target that the cost didn't go up much every year and how it tied into the KOI. Mayor Roe opined it was hard to measure some of the areas. Councilmember McGehee spoke in support of Community Development Director Bilotta's suggestion to come up with a plan to evaluate allocation. Mayor Roe suggested it may be necessary to identify a way to measure it in order to evaluate it. Community Development Director Bilotta responded that it would be similar to the Finance Commission's efforts on ways to make the budget more transparent.