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City Council Meeting Retreat Tuesday, February 17, 2015 Page 13 Mr. Rapp offered a list of challenges he was hearing and after more discussion, suggested refinement of that list. • Engagement • Housing • Redevelopment • Ineffective/effective decision-making • Public safety implications • Determining priorities/greatness • Organizational value proposition/service delivery premise • Service levels/quality Mr. Rapp provided examples of strategic challenge such as: Financial instability, tax base Community unrest, services/taxes Infrastructure condition/age/quality Development/redevelopment, economic decline Organizational effectiveness/efficiency Workforce issues, replacement,performance, discontent Councilmember Laliberte opined that it was important to keep the City's aging infrastruc- ture and funding for it on the radar. Mayor Roe expressed his surprise that didn't end up on one of the lists. Finance Director Miller opined that one thing still missing was the decision point of what the City chose to be great at and what they only sought to attain a level of good; by set- ting priorities or somehow deciding what they wanted and subsequently how to allocate resources accordingly. Councilmember McGehee suggested that reviewing the process to change engagement and collaboration among staff departments, coupled with proactive development, should provide additional time on the frontend that may not prove expensive or actually cost more. Councilmember McGehee opined that much more staff time and finances had been spent to coerce or ameliorate problems due to being reactive versus proactive. Mayor Roe observed that, in the desire for customer intimacy versus organizational con- trol, somehow that was going to need to be dealt with. At the prompting of Councilmember Laliberte, participants concurred with the comments expressed by Finance Director Miller. Councilmember McGehee questioned front-line staff if they saw things becoming more automatic as more engagement issues were fixed, and if that happened, whether one-on- one or in general, it was done without being more expensive.