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Requests for Printed Education Materials Throughout the year, Eureka Recycling mailed specific curbside recycling schedules, sorting information, and clothes and linens and recycling day stickers to 556 Roseville residents in response to their questions and calls. Curbside Program Guide to Recycling 2014 was a major year of transition to the recycling program. The 2014 guide to recycling provided all of the information needed for each household to participate in the new single sort program. It also gave details on the new plastics added to the program and the types of items that are not a part of the program. Many residents appreciated this additional information and chose to call the Zero -Waste Hotline to learn more. M A. L EXCrT,14G CHANGES Co tNGF1'BRUA"Jr7.H Direct Education Our experience has shown that the absolute best place to educate residents about their zero -waste recycling program is right at the curb. Eureka Recycling and the City of Roseville share a value that all the material that can be recycled should be and material that cannot be recycled should not be collected. Taking non -recyclable items on a ride in a recycling truck and through a processing facility not only wastes the fuel and energy to transport and process the material, but also leaves the residents with the mistaken impression that the material can be recycled. Eureka Recycling drivers educate residents at the curb using educational tags for specific problems. In 2014, drivers left approximately 1,833 educational tags in recyclers' bins. This number is much lower than previous years. Non -recyclable plastics, not sorting material correctly, or using an oversized container were the most common reasons residents received a tag in the past. By simplifying the program to a single sort process, using carts provided to the household, and by adding additional plastics we eliminated many of the issues that generated tags in the past. 3 2007 2008 2009 2010 2011 2012 2013 2014 Hotline Calls Curbside Call 425 540 480 410 330 415 885 2476 Multi -family Calls 49 78 35 74 81 72 94 85 Total Call 474 618 515 484 411 487 979 2561 Requests for rinted Materials Curbsidd 41 1 74 1 21 1 43 1 47 1 33 1 41 1 556 Requests for Printed Education Materials Throughout the year, Eureka Recycling mailed specific curbside recycling schedules, sorting information, and clothes and linens and recycling day stickers to 556 Roseville residents in response to their questions and calls. Curbside Program Guide to Recycling 2014 was a major year of transition to the recycling program. The 2014 guide to recycling provided all of the information needed for each household to participate in the new single sort program. It also gave details on the new plastics added to the program and the types of items that are not a part of the program. Many residents appreciated this additional information and chose to call the Zero -Waste Hotline to learn more. M A. L EXCrT,14G CHANGES Co tNGF1'BRUA"Jr7.H Direct Education Our experience has shown that the absolute best place to educate residents about their zero -waste recycling program is right at the curb. Eureka Recycling and the City of Roseville share a value that all the material that can be recycled should be and material that cannot be recycled should not be collected. Taking non -recyclable items on a ride in a recycling truck and through a processing facility not only wastes the fuel and energy to transport and process the material, but also leaves the residents with the mistaken impression that the material can be recycled. Eureka Recycling drivers educate residents at the curb using educational tags for specific problems. In 2014, drivers left approximately 1,833 educational tags in recyclers' bins. This number is much lower than previous years. Non -recyclable plastics, not sorting material correctly, or using an oversized container were the most common reasons residents received a tag in the past. By simplifying the program to a single sort process, using carts provided to the household, and by adding additional plastics we eliminated many of the issues that generated tags in the past. 3