Laserfiche WebLink
Mailing in the response was the most popular method. <br />Pre Cart Roll -Out Survey Analysis <br /># of Requests <br />Total Curbside HH <br />9400 <br /># of Survey Responses <br />3568 <br />%of HH Responding to Pre -Roll -Out Survey <br />38% <br />• of Survey Responses by Mail <br />80% <br />• of Survey Responses by Web/email <br />17% <br />9/8 of Survey Responses by Phone <br />3% <br />Post Roll -Out Cart Swap Requests <br />As with any major program change it can be hard to know what you will need before actually <br />living with the change for a while. Cart size was no exception. Many residents found that after <br />they had lived with the new program for a while they wanted a different cart size. More than a <br />few households found that they were recycling so much more material that they wanted a second <br />cart. All of this recycling represents a decrease in the amount of trash residents are generating and <br />in the cost they have to pay to have that waste collected. This creates not only the environmental <br />benefit from recycling, but also a financial benefit for each participating household. <br />After the initial cart roll-out in February 2014 Eureka Recycling received an additional 444 <br />requests to swap out existing carts for different sizes. <br />Post Roll -Out Cart Size Swap Requests <br /># of Requests <br />444 <br />%of HH Requesting <br />Post Roll -Out Swap <br />5% <br />Requests for 96 <br />245 <br />Requests for 64 <br />96* <br />Requests for 32 <br />103 <br />* 64 gallon carts were the default size delivered if no change <br />was requested. This number represents the number of people <br />who requested a larger or smaller cart, and then called to <br />change back to a 64 gallon cart. <br />Zero -Waste Hotline <br />In 2014 Eureka Recycling's hotline staff had 2,476 conversations with Roseville residents who <br />live in single-family homes (or duplexes) about their zero -waste recycling program. <br />Hotline staff also answered 94 calls from apartment and townhouse residents and building <br />managers who participate in the zero -waste recycling program with questions unique to their <br />program. Eureka Recycling worked with these residents and building staff to help them manage <br />their multi -family recycling set-ups, add carts or collection days, provide them with education <br />materials for their residents, and help improve their service in many other ways. <br />2 <br />