2015-04-28_PWETC_AgendaPacket - Laserfiche WebLink

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sort system every house now has a cart so the driver always has a place to leave a tag, which eliminates the need for postcards. Letters Personalized letters are another form of communication about programs and services.. There are two types of personalized letters we send to residents: 1. Chronic problem letters provide detailed information and instructions about setting out recycling. These letters are used when previous letters have not been successful in correcting repeated problems. Drivers keep a daily record of the addresses that have received tags but still need further education. Addresses that have received tags for three consecutive collection weeks with no change in how they are recycling receive a personalized letter that encourages the resident to contact us so we can have a more in- depth conversation. 2. Letters to update service information for Special Pickup Instruction (SPI) customers. These letters are sent when SPI residents have changed the location of their recycling, or if it appears the resident has moved out of the home and no longer needs the service. In 2014 Eureka Recycling sent 151 personalized letters to residents. This is an increase over previous years and is in line with the increase in calls that were made to the hotline. As people first begin using a new system they can become confused about some aspects of the program. A letter can help them understand the issue, while inviting them to call the hotline with additional questions or concerns. The most comrnon issues that generated letters were cardboard not broken down, repeatedly having extra material outside the carts while using a smaller cart, and not having the cart out by 7 a.m. Special Pickup Addresses To ensure every resident has the opportunity to recycle, Eureka Recycling offers to collect recycling from locations other than the curb for residents who request special pickup service due to short- or long-term physical limitations. This service is provided free of charge to ensure that anyone who would like to recycle has the opportunity to do so by helping remove any physical barriers. 30 residents added this service in 2014 for a total of 167 total residents. Multifamily Zero -Waste Recycling Program The City of Roseville has a very successful multifamily zero -waste rccycling program. We now have a total of 176 multifamily complexes, 164 residential buildings, and 11 city buildings/parks, 1 business and 1 nonprofit for a total of 6,049 units being serviced in Roseville's multifamily program. In February 2014Eureka Recycling mailed reports to all of Roseville's multifamily building managers, providing them with data on the tonnage recycled for their building(s), a comparison of the amount of tonnage recycled for the whole city's multifamily program, and the environmental benefits of the entire City's effort in recycling. This communication provides the building 5