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managers the tools to work with their residents to inspire and motivate them to increase their recycling rate. One of the challenges with recycling in multifamily properties is turnover. Residents move in and out all the time and even property managers and caretakers turn over constantly. Not having a reliable contact at each property makes it difficult to manage problems that may arise or to communicate the successes to residents. This challenge is one of the reasons most cities do not include apartment and condo buildings in their residential recycling programs. Eureka Recycling's staff also updated building managers' contact information whenever possible. If it were not for the time Eureka Recycling staff takes each year to ensure correct and updated data, effective and timely conununication would not be possible and the quality of the program would be in jeopardy. Multifamily Educational Materials and Customer Service Eureka Recycling constantly monitors the performance of each account to improve participation. Our drivers track issues so our staff can immediately follow up with suggestions to address any identified building needs and to provide educational materials for residents. Eureka Recycling provided 540 pieces of recycling education (instructional posters, brochures, schedules, etc.) to building management and residents of existing and newly established multifamily accounts in 2014. We continue to monitor the performance and service issues with each account to adjust service levels on an ongoing basis. We ensure that we are providing appropriate service levels to all buildings by working with our drivers and involved on-site contacts to add more carts as residents recycle more. Special Education and Outreach Outreach at Roseville Events In 2014 Eureka Recycling and the City of Roseville partnered during three events to give residents an opportunity to learn about recycling, while also experiencing that waste is preventable. Eureka Recycling provided Zero -Waste Event Services, which included staff helping to monitor zero -waste stations and educate residents about recycling and zero -waste issues. At the Roseville Living Smarter Fair on February 15, 2014, Eureka Recycling had a table where we had many conversations with people about how they can incorporate zero waste practices such as, backyard composting, using the Twin Cities Free Market, and preventing wasted food to reduce the amount of trash they produce at home. These are simple things that can have a positive environmental impact and save residents money on their trash service. Additionally, we provided information on changes to the recycling program and answered questions related to materials added to the program, challenging materials and the problems they cause. On April 19, 2014 at the Roseville Earth Day event Eureka Recycling and the City had a table where our staff shared information about the changes to the recycling program. Residents interested in getting rid of their old blue recycling bin were able to drop them off to be recycled. Many other Roseville residents came asking if they could take more bins for use as storage boxes in their homes. In the end, with the exception of a handful of broken bins, every bin dropped off 6