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Special City Council Meeting Monday, May 27, 2015 Page 9 could be afforded on its own. Mr. Heiser noted the value-added with the ability to leverage savings found in those shared systems. As an example, Mr. Heiser noted the hundreds of thousands of dollars saved in updating systems for the group, and millions of dollars in savings during the seven year lifespan of this business mod- el for the entire group. However, Mr. Heiser noted challenges were identified in not adjusting the neces- sary staffing for the IT Departments internal customer base — Roseville Depart- ments — with continuing increases in computers and/or users within a single year of 10%, and a significant number of additional users over the last eight years, many represented by mobile units for staff and volunteers on the system, just in Roseville alone. Mr. Heiser noted that currently the number of users on the net- work for all JPA's and the City of Roseville indicated one IT staff person to 136 users; with a population base among all agencies supported at over 300,000 users; with only fourteen IT staff to support that customer base. While the IT Department continues to find some efficiencies in day-to-day opera- tions, Mr. Heiser noted at the end of the day, the question remained as to whether current staff levels were sufficient to guarantee data security and support custom- ers. Mr. Heiser noted some of the dramatic changes seen over the last few months, including an increase of 100% in public safety needs based on FBI man- dates related to security policies, requiring unique and identified user passwords to obtain data, with 150 secure mobile units and 300 authenticated users to access just that one public safety aspect. In order to meet customer needs, Mr. Heiser advised that the Department's budget priority specifically addressed the City's employees and departments, and whether the department was structured appropriately to meet those needs. Mr. Heiser not- ed, among those priorities, recommendations are to additionally reorganize the department to segment operations with an Operations Supervisor/Manager to serve as a counterpart to the role of Ms. Koes. Mr. Heiser noted another objective will be to look at priority-based hiring. Since the IT Department, and through its JPA's, the IT Department was not only faced with meeting concerns of Roseville's five Councilmembers, but also the City Council's or Authority Boards of another 24 cities and/or agencies, looking at the same thing. While the IT function is one single network concern for all of those bodies and every body needed to accept responsibility for what the function had become, Mr. Heiser emphasized that each body also needed to accept the same re- sponsibility for the overall IT function, and the better position each body was in collectively than they could be individually considering the money already saved and to be realized in the future. However, Mr. Heiser noted the need to get staffing levels up for the City of Rose- ville specifically, with one step taken last year in approving a dedicated position