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(POC) foi- the Recipielit. Service requests can be submitted via telephone or elect�onically. Via Telephone: Help Desl<— (651) 792-7095 Calls are typically answered Monday tluough Friday 7:00 a.m. until 4:30 p.in. Voice messages will be responded withu1301ni�iutes Via Email: su�ort�a�,lnet�•o-inet.iis Emails will generate a worlc ticl<et with a response provided within 45 minutes. Time to resolLrtion for a Noinlal Incident is 72 holus. 10. Quality/li�easures/12eanedy: Cost i-ecoveiy calclilation is based on Recipient service linits, Adding or removing service tulits will cause the service charges to be adjlisted accoi-dingly. Additionally costs are calclilated as a shared percentage with other participating entities that Lltilize the same services. Changes to the total number of service units and/or shai•ed costs will also cause the armual charges to be adjListed. 11. End oi Term/Auiomatic 12emewal: At the end of the tei-m of the Order, the Order will automatically extended for consecutive tei-�71s of the same dlu•ation of the ten11, Lulless tei-�7linated in writing at least 120 days prior to the e�uation of the fl�en cun•ent term. If the Recipient allows the Order to expire, prompt payment must be made by the Recipieilt of airy nnpaid monthly fees due through the termination or expu-ation of the Order. 12. Early T'eranination Proei�ion: This Order may be tei-�ninated early by either pai-ry by stibmitting written notice of the intent to termulate tlie Order to flie other party, at least 120 days in advance of the tei-mulation date. The written reqllest to tei-�ninate tlle Order inust be followed by the prompt payment by the Recipient of any nilpaid monthly dlies through the tei-mination date of the Order. IN WITNESS WIIEREOF, Mississippi Watershed Management Orgaiuzation and the City of Roseville have calised this Taslc Order to be executed in thei�• respective names by their duly authorized officers and have caused this Tasl< Order to be dated as of the ls' day of January, 2015 � MISSISSIPPI WATERSHED CITY OF ROSEVILLE MANAGEMENT ORGANIZATION Doug der Terrence Heiser Executive Di�ectoi- I�lformation Technology Manager Date: /� /�� /� Date INFORMATION TECHNOLOGY SHARED SERVICE AGREEMENT TASK ORDER 2015-MWMO-001A Page 4 of 4